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Customer Success Insights Blog - Custify
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The Custify Blog

Resources to build your customer success team & strategy.


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How to Streamline Your Onboarding Process with Live Chat Software

Best Practices

How to Streamline Your Onboarding Process with Live Chat Software

Live chat software is an ideal solution for an effective onboarding process and to accompany your churn rate reduction strategies & drive customer success.

Matej Kukucka 8 minutes read

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Most Popular

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test callouts

SaaS Metrics

test callouts

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Founder’s Cheat Sheet to SaaS Pricing Models and Strategies

Guides

Founder’s Cheat Sheet to SaaS Pricing Models and Strategies

Here’s the only deep dive into SaaS pricing strategies and models you’ll ever need containing examples with pros and cons for each.


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Looking for a specific topic?

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Customer Acquisition Cost (CAC): How to Calculate, Interpet & Optimize It [Formula + Examples]

SaaS Metrics

Customer Acquisition Cost (CAC): How to Calculate, Interpet & Optimize It [Formula + Examples]

There is one ailment that many B2B SaaS companies, especially smaller ones, suffer from. It often costs them …


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ChatGPT in Customer Success: Practical Examples & Limitations

Customer Success

ChatGPT in Customer Success: Practical Examples & Limitations

ChatGPT has taken many industries by storm, and customer success is no exception. But let’s be pragmatic — …


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Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar

Webinars and Podcasts

Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar

Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in …


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Starting the Year in Customer Success: What Most Teams Forget | Webinar

Webinars and Podcasts

Starting the Year in Customer Success: What Most Teams Forget | Webinar

The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a …


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Customer success events and conferences for CS professionals in 2023

SaaS Metrics

Customer success events and conferences for CS professionals in 2023

2023 is here and it comes with new opportunities and challenges. Last year was the first year since …


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2023 in CS: Heaven or Hell | Webinar

Webinars and Podcasts

2023 in CS: Heaven or Hell | Webinar

What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? …


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Get more insights!

Industry insights you’ll actually need. Delivered to your inbox weekly.


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Aligning Sales with Customer Success: Why and How? | Webinar

Webinars and Podcasts

Aligning Sales with Customer Success: Why and How? | Webinar

Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.


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How Onboarding can Double your NRR | Webinar

Webinars and Podcasts

How Onboarding can Double your NRR | Webinar

Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …


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Demystifying churn: How qualitative research will help you retain more customers | Webinar

Webinars and Podcasts

Demystifying churn: How qualitative research will help you retain more customers | Webinar

In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …


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Expand your revenue through your customers.

See how Custify can help you fight churn.

Request a DEMO

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