Best Practices
How to Streamline Your Onboarding Process with Live Chat Software
Live chat software is an ideal solution for an effective onboarding process and to accompany your churn rate reduction strategies & drive customer success.
SaaS Lead Nurturing – Foolproof Best Practices & How to Do It Right
What's the Difference Between Customer Loyalty and Customer Retention?
SaaS Metrics
test callouts
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Guides
Founder’s Cheat Sheet to SaaS Pricing Models and Strategies
Here’s the only deep dive into SaaS pricing strategies and models you’ll ever need containing examples with pros and cons for each.
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SaaS Metrics
Customer Acquisition Cost (CAC): How to Calculate, Interpet & Optimize It [Formula + Examples]
There is one ailment that many B2B SaaS companies, especially smaller ones, suffer from. It often costs them 1-3 times more to acquire a customer compared to the customer’s Annual Contract Value (ACV). This, of course, is what facilitates the need for Customer Success to build lasting relationships with customers and continuously expand their accounts. … Continued
Customer Success
ChatGPT in Customer Success: Practical Examples & Limitations
ChatGPT has taken many industries by storm, and customer success is no exception. But let’s be pragmatic — how accurate is the hype, really? Can ChatGPT actually help you transform your CS team into a hyperefficient money-making machine? In this article, I’ll separate the facts from the fiction, cover the limitations of ChatGPT, and suggest … Continued
Webinars and Podcasts
Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar
Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in the customer success industry. That’s why we invited Rachel Provan, Founder and CEO at Provan Success and Nineta Ceaus, HR Director at GroupM to uncover more insights about this issue. <a href=”#magnet-lead–modal” data-toggle=”modal”></a> In this webinar, we … Continued
Webinars and Podcasts
Starting the Year in Customer Success: What Most Teams Forget | Webinar
The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a well-known customer success coach, about: how to stick to what you plan out how to make customer success a priority what you need to start 2023 on the right foot Intro Irina 00:05 Good morning, good afternoon, … Continued
SaaS Metrics
Customer success events and conferences for CS professionals in 2023
2023 is here and it comes with new opportunities and challenges. Last year was the first year since the COVID-19 Pandemic when we could enjoy in-person conferences and events. Now, in 2023, we’ve prepared an updated list of customer success events and conferences that you should check out. Show Modal Attending conferences, events … Continued
Webinars and Podcasts
2023 in CS: Heaven or Hell | Webinar
What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? In our final webinar for 2022, we’ve discussed with 4 great CS professionals: Philipp Wolf, CEO of Custify Maranda Dziekonski, CCO of Swiftly Peter Armaly, VP of Customer Success at ESG Daphne Costa Lopes, Head of Customer … Continued
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Webinars and Podcasts
Aligning Sales with Customer Success: Why and How? | Webinar
Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.
Webinars and Podcasts
How Onboarding can Double your NRR | Webinar
Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. In this episode, we’ve talked with Peter Ord, the founder and CEO of GuideCX. He shared invaluable insights and focused on the following topics: How to guide customers during the onboarding process The most important things to … Continued
Webinars and Podcasts
Demystifying churn: How qualitative research will help you retain more customers | Webinar
In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll be able to discover how qualitative research can help you retain more customers. The main topics discussed in this webinar are: Customer relationship journey Customer interviews Best practices for customer interviews Analyzing qualitative data Q&A Irina 0:02 … Continued