icdev, Author at Custify

SaaS Metrics

2023 is here and it comes with new opportunities and challenges. Last year was the first year since … Continued

Best Practices

B2B relationships between two large organizations can be quite intricate as they often involve multiple key stakeholders from … Continued

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Customer Success

Companies have been implementing Customer Relationship Management strategies to boost product sales for a while now. However, in … Continued

Best Practices

You already understand the importance of customer behavior and how it helps you draw new users to your … Continued

Best Practices

Whether you’re working in customer support, service, or success, most of your career is dedicated to helping your … Continued

Customer Success

Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although … Continued

Customer Success

Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, … Continued

Customer Success

The SaaS market is currently growing by 18% each year and 99% of businesses use at least one … Continued

Customer Success

Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in … Continued

Best Practices

On our blog, we often talk about the importance of having a great onboarding process. That’s because, during … Continued