Customer Success

ChatGPT has taken many industries by storm, and customer success is no exception. But let’s be pragmatic — how accurate is the hype, really? Can ChatGPT actually help you transform your CS team into a hyperefficient money-making machine? In this article, I’ll separate the facts from the fiction, cover the limitations of ChatGPT, and suggest … Continued

Companies have been implementing Customer Relationship Management strategies to boost product sales for a while now. However, in the case of SaaS businesses, just making sure sales are booming isn’t the end of the tale. Maintaining client interactions and retaining subscribers is the main goal. And using a CRM tool can do wonders for improving … Continued

Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although CS can be successfully implemented in other types of businesses as well, it’s most frequently tied to SaaS businesses. As the SaaS industry is currently flourishing (it’s projected to experience its largest annual growth between 2021 and … Continued

Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, including networking with other experts in your field of work. In-person events have been a rare occurrence in 2020 and 2021. However, 2022 might be the year in which we make up for the lost time. Considering … Continued

The SaaS market is currently growing by 18% each year and 99% of businesses use at least one SaaS solution. This means that there are a lot of competing SaaS solutions and your customers won’t hesitate to take their businesses elsewhere if you are not able to provide the support they need. The main reason … Continued

Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in the Customer Success industry. You can go about your day while also improving your know-how and keeping up with the latest trends. To help you do that, we put together a list of the customer success podcasts … Continued

Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling with a shift in attitude toward businesses, as people’s priorities shift due to the pandemic’s social influence. And Customer Success efforts have proven to increase overall growth, even in times of crisis, for most organizations, especially those … Continued

Which fundamental skills can you develop to go beyond expectations and become a great CSM? Here are the 5 daily habits you should focus on.

The impact last year had on the customer success industry was a significant one. Tech startups and SaaS companies were divided into have and have-nots depending on their segment of activity. Most businesses, especially those in the SaaS sector, realized customer success efforts can accelerate growth, even in times of crisis. Read our list of … Continued

We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.

We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.