Webinars and Podcasts

Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in the customer success industry. That’s why we invited Rachel Provan, Founder and CEO at Provan Success and Nineta Ceaus, HR Director at GroupM to uncover more insights about this issue. <a href=”#magnet-lead–modal” data-toggle=”modal”></a> In this webinar, we … Continued

The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a well-known customer success coach, about: how to stick to what you plan out how to make customer success a priority what you need to start 2023 on the right foot Intro Irina 00:05 Good morning, good afternoon, … Continued

What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? In our final webinar for 2022, we’ve discussed with 4 great CS professionals: Philipp Wolf, CEO of Custify Maranda Dziekonski, CCO of Swiftly Peter Armaly, VP of Customer Success at ESG Daphne Costa Lopes, Head of Customer … Continued

Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.

Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. In this episode, we’ve talked with Peter Ord, the founder and CEO of GuideCX. He shared invaluable insights and focused on the following topics: How to guide customers during the onboarding process The most important things to … Continued

In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll be able to discover how qualitative research can help you retain more customers. The main topics discussed in this webinar are: Customer relationship journey Customer interviews Best practices for customer interviews Analyzing qualitative data Q&A Irina 0:02 … Continued

In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding myths. In this comprehensive article, you’ll be able to find out more about user onboarding and product adoption. The main topics discussed in this webinar are: User onboarding and its importance User onboarding myths Onboarding and customer … Continued

What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author of The Startup’s Guide to Customer Success, about what it takes to grow your customer success team from one jack-of-all-trades to tens or hundreds of people. Below are the main topics we covered during the webinar: Building … Continued

What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the SaaS landscape, and customer success people everywhere are wondering about its impact, we decided to answer this question during our first webinar together with Irina Cismas, Marketing Manager at Custify, and her special guest, Claudiu Murariu, CEO … Continued