Customer Success
Best in-person Customer success events to attend in 2022
Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, including networking with other experts in your field of work. In-person events have been a rare occurrence in 2020 and 2021. However, 2022 might be the year in which we make up for the lost time. Considering … Continued
Customer Success
Tech-touch can be the new high-touch in customer success
The SaaS market is currently growing by 18% each year and 99% of businesses use at least one SaaS solution. This means that there are a lot of competing SaaS solutions and your customers won’t hesitate to take their businesses elsewhere if you are not able to provide the support they need. The main reason … Continued
Customer Success
The 13 Best Customer Success Podcasts to Grow Your Career | 2022 List
Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in the Customer Success industry. You can go about your day while also improving your know-how and keeping up with the latest trends. To help you do that, we put together a list of the customer success podcasts … Continued
Customer Success
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling with a shift in attitude toward businesses, as people’s priorities shift due to the pandemic’s social influence. And Customer Success efforts have proven to increase overall growth, even in times of crisis, for most organizations, especially those … Continued
Best Practices
Why You Need Good SaaS Offboarding Tactics Webinar
On our blog, we often talk about the importance of having a great onboarding process. That’s because, during onboarding, your customer interacts with you and your product for the first time – if they have a good experience, they’ll stick around for a long time, but if they don’t, they’ll churn. Fast. Because of this, … Continued
SaaS Metrics
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At its core definition, the goal of a CSM is to ensure customers get the benefits from using the company’s products or services. But, what if you could consistently achieve more than just helping customers succeed? Which fundamental skills could you develop to go beyond expectations and become a rock star CSM that your customers … Continued
Customer Success
5 Daily Habits of Great Customer Success Managers that Make a Huge Difference
Which fundamental skills can you develop to go beyond expectations and become a great CSM? Here are the 5 daily habits you should focus on.
Best Practices
Examples of Customer Success Marketing for SaaS Teams
Customer marketing, or retention marketing, focuses on providing dedicated content to support the customer’s success mission. Here are six examples of such tactics.
Customer Success
2021 Customer Success Industry Market Statistics, Salaries, and Growth
The impact last year had on the customer success industry was a significant one. Tech startups and SaaS companies were divided into have and have-nots depending on their segment of activity. Most businesses, especially those in the SaaS sector, realized customer success efforts can accelerate growth, even in times of crisis. Read our list of … Continued
SaaS Metrics
Creating an Ideal Remote Working Experience For Customer Success Teams
Learn tips and best practices to manage your customer success team remotely with great efficiency.