Best Practices
How to Engage Customers with Conversational Text Messaging
Conversational text messaging is a technique of engaging with a contact one-on-one after they replied to a brand’s message. See the benfetits and advanteges of trying it.
Best Practices
How to Thank a Customer for their Business | Tips, Tricks, & Budget-Friendly Ideas
By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. It’s not enough to be grateful for the results achieved. A good client appreciates that you can create strong relationships with those who have invested their time and money into your company’s success. It’s crucial for those … Continued
Best Practices
How to Thank a Customer for their Business | Tips, Tricks, & Budget-Friendly Ideas
By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. It’s not enough to be grateful for the results achieved. A good client appreciates that you can create strong relationships with those who have invested their time and money into your company’s success. It’s crucial for those … Continued
Best Practices
What Happens When SaaS Companies Don’t Meet Investors’ Expectations?
Investors have various areas of focus on the expectations of the SaaS (software as a service) companies they’re willing to invest in. With that said, there are a few key company qualities that virtually all savvy investors consider vital to their final decisions. First, investors will virtually always assess whether companies offer products that solve … Continued
Best Practices
What Happens When SaaS Companies Don't Meet Investors’ Expectations?
Investors have various areas of focus on the expectations of the SaaS (software as a service) companies they’re willing to invest in. With that said, there are a few key company qualities that virtually all savvy investors consider vital to their final decisions. First, investors will virtually always assess whether companies offer products that solve … Continued
Best Practices
What’s the Difference Between Customer Loyalty and Customer Retention?
Learn the difference between customer retention and customer loyalty. Don’t just fight decline, but drive business growth.
Best Practices
What's the Difference Between Customer Loyalty and Customer Retention?
Learn the difference between customer retention and customer loyalty. Don’t just fight decline, but drive business growth.
Tools
The 16 Best Free Live Chat Software Out There | 2021 List
We’ve reviewed the best free live chat software & made a list to help you decide on the right choice for your needs. Check out our list!
Tools
The 16 Best Free Live Chat Software Out There | 2021 List
We’ve reviewed the best free live chat software & made a list to help you decide on the right choice for your needs. Check out our list!
Tools
Best Employee Onboarding Software for Remote Workers
Investing in employee onboarding, training, and education early on is one of the most important things you need to do for your company. It will help you narrow the global skills gap by allowing you to develop the right talent in-house. It will help you boost productivity and performance, improve employee morale, and even strengthen … Continued
Customer Success
Customer Success: Common Fails and How To Avoid Them
Marketers, entrepreneurs, and solopreneurs could consider customer success the be-all-end-all when it comes to their company’s longevity. And they wouldn’t be wrong, especially seeing as the model has shifted from B2B or B2C to H2H (Human-To-Human, that is). This makes customer success super important, especially when it translates as Conversion Rate Optimization (CRO) success. You … Continued