The Custify Blog

Various factors, from the pandemic to the Millennial desire for a greater work-life balance, have led to businesses around the world embracing the work-from-home model. It’s a model that has proven to be highly successful in terms of productivity, but it requires careful implementation. We’ve learned a great deal from our efforts with this, and … Continued

The customer success and support teams of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number of these interactions means it is impossible to look at each one of them individually or to understand the individual customer journey. … Continued

When you think of customer service, what’s the first thing that comes to mind? It’s often a telephone call with some on-hold messaging or a chatbot at the bottom of a website. But customer service has grown to be so much more than that, and a great place where your business can start expanding its … Continued

A list of in-depth Customer Success Manager interview questions to check that your candidate understands churn, stress, upselling & everything else!

A list of in-depth Customer Success Manager interview questions to check that your candidate understands churn, stress, upselling & everything else!

Advice and tips from 15 CSMs from all over the world on how to be a good Customer Success Manager.

How ab marketing complements Customer Success and examples of account-based marketing tactics you can use across departments.

Insightful interview with Peter Sterkenburg on customer success best practices he learned in his experience as a Customer Support and Customer Success representative.