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2023 is here and it comes with new opportunities and challenges. Last year was the first year since the COVID-19 Pandemic when we could enjoy in-person conferences and events. Now, in 2023, we’ve prepared an updated list of customer success events and conferences that you should check out.   Show Modal   Attending conferences, events … Continued

On our blog, we often talk about the importance of having a great onboarding process. That’s because, during onboarding, your customer interacts with you and your product for the first time – if they have a good experience, they’ll stick around for a long time, but if they don’t, they’ll churn. Fast. Because of this, … Continued

There is one ailment that many B2B SaaS companies, especially smaller ones, suffer from. It often costs them 1-3 times more to acquire a customer compared to the customer’s Annual Contract Value (ACV). This, of course, is what facilitates the need for Customer Success to build lasting relationships with customers and continuously expand their accounts. … Continued